I am so sorry to bother you with this, but I don’t know who else to ask for help with this. I’m so upset. I don’t know what to do. I’ve spent most of today a total wreck on the verge of tears.
When Chuck died in November I asked about having the funeral rosary made of flowers turned into one made of silk flowers and the nice woman funeral director gave me an envelope that I could mail into a company who does this. I mailed the flower rosary in on April 13 and requested both the silk flower rosary and a regular rosary. They cashed my check on May 4th. I called the company for the first time in either late June or early July and the woman I spoke to told me it normally takes 12 weeks from the date the check was cashed and told me she would call me right back to let me know where my rosary was in the process and never did.
August 3rd was 12 weeks so I called on Monday, August 6th to find out where my rosary was and I was told all rosaries were mailed out on Friday, August 3rd. I called back on Thursday, August 9th and the person I spoke to confirmed they have my correct address and told me they were sent out by UPS but could not provide me with a tracking number. She told me they give it to UPS and it’s gone. She told me she would call me back to try to give me more info and never did.
I called this afternoon and only got their voicemail. I told them if they didn’t call me back today that Monday morning my first call was going to be to the state attorney general to have them prosecuted for mail fraud, my second call was going to be to the Better Business Bureau, and third I was going to get on social media to tell my story. Even this didn’t motivate them to call me back. This was my 4th call since late June or early July.
Does anyone have any idea what I should do next? I’m beside myself and I can’t deal with this anymore, it’s making me sick. I need to find a way to resolve this issue and get Chuck’s rosary. On Monday it will be 4 months since I mailed my check in and 3 months and 10 days since they cashed my check. I honestly don’t know where else to go with this. I’m a wreck. I’m starting to feel like I did last May when I had the meltdown over the Kindle in the hospital and I can’t let myself get back to that place again.
I said my rosary earlier this evening and took a 20-minute nap, both of which helped calm the anxiety and I’m no longer on the verge of tears, but I don’t know where to go from here. Any help or suggestions as to what to do next would be very helpful.
I’m not going to share the name of the company. I don’t want to start a campaign against them, I just want the rosary from my husband’s casket.