Angel Wreaths

Is No Service the New Customer Service?

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It never ceases to amaze me when companies won’t lift a finger to help their customers and prospective customers. It boggles my mind that in this economic climate that businesses aren’t falling all over themselves to get and keep customers. I never did find out whether or not Tetley Tea has or has not stopped making the powdered iced tea mix.

Since Christmas I’ve contacted Angel Wreaths to ask if the hot pink feather wreath I wrote about is temporarily sold out or if there will be no more made. I’ve also contacted two local fitness centers for rates. I called Healthtrax on Monday to find out the rates and never got a human being so I went to their website to request information and figured I might as well just request Virtua’s rates online as well. So far none of the above have gotten back to me. I don’t understand it. What good is having a website with a form to request info if you’re not going to bother replying? Why list your e-mail address on your site if you’re not going to write back? And if you can’t be bothered to answer questions about your business for prospective customers why be in business?

A few years ago I e-mailed the folks at Cacia’s Bakery to find out what their hours are. I wanted to find out if they are open late enough for me and the hubs to stop by and pick up a pizza for dinner after work. They never replied and I never got any pizza. They lost a sale because they couldn’t be bothered to reply. I sincerely don’t understand it. Now Healthtrax and Virtua aren’t the only fitness centers in the area but where else am I going to buy a hot pink wreath made of feathers? So now I have to decide how much I want the wreath. Is it worth the time to call and find out the info I assumed would be in my inbox the next day? Do I want to spend $40 with a company that couldn’t be bothered to answer my question? Do I want to chase down the rate info at the two fitness centers I’d prefer to go to?

What would you do? Does customer service matter to you? How much effort would you put into finding out info about products you’d like to buy and businesses you’d like to patronize?

I’m Dreaming of a … Hot Pink Christmas Tree ???

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27" Hot Pink Feather Christmas Tree

7' Pretty Pink Feather Christmas Tree

Oh my gosh! Are these just not absolutely the coolest Christmas trees you’ve ever seen? As I was searching for the link to Vince Lee’s reading of Yes, Virginia, there is a Santa Claus I came upon a story about a local store selling feather Christmas Trees. I took some time tonight and looked up the store and the manufacturer.

If you’re in the PA, NJ or northern DE area the trees can be found on South Street at Busybee Homestore & Design Center. For those not living in the Delaware Valley, the trees and some awesome wreaths are made by Angel Wreaths. The 7′ tree is a little out of my price range but I was thinking about spending the $60 for the 27″ size. I mean look at it. Seriously. It’s awesome. It needs me. Okay, maybe it doesn’t need me so much as I need it but oh my gosh — a pink feather Christmas tree. I’m overcome at the pinkness of it all.

I was looking at Angel Wreath’s site and they have a matching pink feather wreath. OMG! The neighborhood needs a door adorned with pink feathers. I mean how could it not? I’d totally hang that all year long. Everything’s made better with a lil pink and some fluffy feathers.

Where have these people been all my life? I bought a little hot pink tree at Borders last year and this 2’3″ feather tree would make for an amazing companion for my itty bitty pink tree.I think that’s what I need to do, start a collection of pink trees. They can be a family of pink trees. Anyone know where to buy hot pink Christmas lights?

Pink Tree from Borders